Messaging policy.

DeskPilot sends one type of message: call-alert notifications. These are triggered automatically when your AI receptionist captures an inbound call from one of your customers. Each alert contains the caller's name (if provided), callback number, a short summary of what they need, and an urgency flag.

We do not send marketing, promotional, advertising, or third-party messages of any kind. We do not share or sell phone numbers with any third party for messaging purposes.

Frequency varies — you receive one SMS for each inbound call your AI receptionist captures. For most small businesses this means between 0 and 20 messages per month. There is no scheduled or broadcast messaging.

Message and data rates may apply per your mobile carrier's plan.

Customers create a DeskPilot account at deskpilotvoice.com/signup and complete a five-step onboarding wizard. Step 4 (Notifications) is where SMS consent is collected.

When a user selects Text me or Both as their notification method, the page reveals:

• An input field for the user's cell phone number.
• A required, unchecked-by-default consent checkbox alongside the disclosure text shown below.
• A Continue button that remains disabled until the checkbox is ticked and the phone number is valid.

Consent is recorded server-side with a timestamp, the verbatim disclosure text shown to the user, and a version tag — preserving an audit trail in the event of dispute.

You can opt out of SMS alerts at any time using any of these methods:

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any DeskPilot text message. You will receive one final confirmation message, then all future SMS will stop immediately.
• Disable SMS alerts in your DeskPilot dashboard under Receptionist Settings → Call alerts.
• Send us a message via our contact form (support@deskpilotvoice.com) and we'll remove your number manually within one business day.

Opting out of SMS does not affect your DeskPilot account or your email alerts. You can re-subscribe at any time by replying UNSTOP or START, or by re-enabling SMS in your dashboard.

Reply HELP to any DeskPilot text message to receive an automatic reply with our support contact and a brief description of the program. Or use our contact form (support@deskpilotvoice.com).

This SMS program is operated in accordance with:

• The Telephone Consumer Protection Act (TCPA)
• The CTIA Short Code Monitoring Handbook and Messaging Principles & Best Practices
• Carrier toll-free messaging guidelines and A2P 10DLC compliance frameworks
• The Federal Communications Commission's rules on commercial messaging

For details on how we handle your personal data, see our Privacy Policy. For the broader agreement governing your use of DeskPilot, see our Terms of Service.